Usecase:
Time is
very precious. Once we miss appointment with the customer we may miss the
opportunity to serve them. Scheduling appointment for the business engagement is important to all
the industry
Problem and the current fact
For any business, setting an appointment for the
business discussion with the customer is a must. It resemble how you're
marketing and sales are engaging with the new customer and the existing
customer. New customer appointment is directly impact with sales. Existing
Customer is directly associated with our Services. It also reflect the brand
for your company how they serve their customer and their reputation based on
this also. We come
up with lot of enquiry for the effective and simple way to maintained and track
all the business appointment and their status
Leading service industry come up
with the point they have service team in different places. They have a support
team who will receive services calls form their customer. They schedule the
appointment for the call and allocate the executive based on the service call
location.
There is another scenario the
service team also get service call directly. So they had clash in appointment
and same time appointment are not answered on time. Due to this issue the call
was not closed on time. So to solve this issue and to know their team
performance and service.. They spend lot of time manually to update the enquiry
they receive from the customer. Allocating the appointment with the team and
knowing the status want to automate the process
Marketing Level:
- Getting appointment is very
tedious once the appointment is received you can identify the type of
appointment and map to their respective team
- Before assigning the
appointment will check with the system whether they have any other appointment
is schedule for the executive. Once respective executive confirm similarly
it will check with customer available and move to the live appointment for
dashboard.
- In Dashboard we can see how
many appointment for the day is booked, How may are not conferment by
executive. How may are cancelled all the details will be showed
- Once the appointment
completed if you want to update relevant details you can update and finish
the appointment
Our Solution:
We went through their problem
statement and suggested Appointment Booking Application, tool to
schedule the appointment and allocate it to the executive. This is a unique and
powerful application that addressed for all the industry for the service. This
Application is a secure and prominent designed to showcase the appointment
and their status
Using this application, any
appointment or business discussion meet they can plan and check the flow they planned
for the challenges on coordination with the service team
Our application is providing
options to,
- User friendly dashboard &
live service call update
- Relevant document upload
once the appointment completed
- Response from the executive
whether they attend the services or not
- Escalation method for
communication for the assigned service
- Customized reporting system
based of different scenario
Apart from the above features,
this application gives an EDGE to the all vertical in to manage their
appointments
Conclusion:
During this pandemic, every
business is keen on finding ways to automate their process; we have tools to
make it nice and simple!
RMM Appointment booking
application features are not just limited to the above problem statement's
address alone, it has got more for the customer.
Reach us for more details and a
demo!
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