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Contact info

Head Office - INDIA
SF No. 300/1, Industrial Estate,
Thannerpandhal Road,
Near Tidel Park, Peelamedu,
Coimbatore - 641004,
TN, INDIA.
USA Office
8 THE GRN,
DOVER, DE,
USA 19901.

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SharePoint Support & Maintenance Services

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Dedicated SLA BACKED MANAGED CARE

Managed SharePoint Support & Maintenance

Keep your Microsoft 365 and SharePoint Online tenant secure, optimized, and running at peak performance. Our dedicated certified administrators and engineers provide proactive monitoring, rapid ticket resolution, security patching, and user helpdesk assistance.

  • Dedicated proactive monitoring, health checks & rapid SLA-backed incident response
  • Continuous performance optimization, tenant storage cleanup & patch verification
  • Dedicated ticket support for complex SPFx fixes, workflow bugs & end-user requests
★★★★★
200+ Tenants Supported with Guaranteed SLA Response
Dedicated/365 Proactive NOC Monitoring
OPERATIONAL
SharePoint Tenant Health Index

Tenant Health Index

Continuous synthetic health checks across M365 services

99.9% Uptime
Power Platform & M365 SLA

SLA Response Guarantee

15-minute priority critical incident triage

< 15 Mins
Dedicated Global Coverage
< 15 min SLA Response
Zero Outage Proactive Health

100%

SLA Compliance

200+

Supported Clients

15+

Years of Experience

< 1Hr

Critical Incident SLA

PROACTIVE MANAGED CARE

Prevent Critical Outages With Proactive Health

Hiring a full-time in-house SharePoint administrator is costly and leaves knowledge gaps when employees depart. RMM's Managed Support Services deliver a full squad of certified administrators, SPFx developers, and Power Platform specialists for a fraction of the cost of one full-time hire.

Guaranteed SLA Response Rapid incident triage and ticket resolution starting under 1 hour.
Proactive Health Audits Monthly scans checking storage bloat, orphaned permissions, and API limits.
Custom SPFx & Flow Fixes Direct bug fixes, updates to deprecated APIs, and flow optimizations.
Flexible Monthly Retainers Transparent hour rollover and on-demand escalation pathways.

Multi-Tier SLA Support

  • Level 1 Helpdesk & User Access Password resets, site access requests, sharing links, and basic user inquiries.
  • Level 2 Configuration & Workflows Power Automate flow errors, list view threshold fixes, and web part configuration.
  • Level 3 Senior Architecture & SPFx Custom React/TypeScript web part debugging, Dataverse schema changes, and migrations.
WHAT WE MAINTAIN

Comprehensive SharePoint Managed Services

Full environment oversight covering security, custom code, automation, and user training.

Dedicated SLA Incident Support

Rapid troubleshooting and resolution for broken document libraries, sync failures, broken web parts, and tenant service degradation with strict SLA guarantees.

Request SLA Coverage

Monthly Health & Security Audits

Continuous tenant scanning to identify unmonitored external guest links, broken inheritance trees, orphaned sites, and storage consumption trends.

Governance Details

Custom SPFx Maintenance

Keep your custom React and TypeScript web parts compatible with Microsoft's continuous cloud release cycles, upgrading deprecated APIs and Node.js dependencies.

SPFx Services

Power Platform Flow Support

Monitor and repair failing Power Automate flows, optimize long-running approval sequences, update connection credentials, and manage Dataverse storage.

Workflow Support

Storage Optimization & Cleanup

Prune excessive historical document versions, archive inactive departmental libraries, and eliminate redundant files to avoid costly Microsoft 365 storage add-ons.

DMS Storage Tips

Dedicated SharePoint Administrator

Hire a dedicated, Microsoft-certified SharePoint and Power Platform administrator on a part-time or full-time monthly retainer aligned to your business hours.

Hire Administrator
PROACTIVE ROADMAP

How We Maintain Your SharePoint Environment

A structured managed services framework that ensures 99.9% uptime, rapid issue mitigation, and continuous user adoption.

Step 01

Baseline Health & Security Audit

Initial deep dive into tenant configuration, security baselines, external sharing rules, storage consumption, and custom SPFx inventory.

Step 02

Helpdesk & SLA Onboarding

Establish dedicated communication channels (Teams, Slack, Jira, Zendesk) with pre-configured SLA response tiering and escalation workflows.

Step 03

Proactive Monitoring & Patching

Continuous Dedicated monitoring monitoring, automated alert triggers, weekly error log reviews, and pre-emptive Microsoft 365 cloud updates.

Step 04

Monthly Executive Reporting & Advisory

Monthly SLA metric reports, ticket analysis, storage forecast trends, and proactive architectural recommendations from senior Microsoft specialists.

SUPPORT COMPARISON

Comparing SharePoint Support Models

How our dedicated managed services model compares with standard support options.

Support Dimension Traditional Methods RMM Technologies
Monitoring Fixes only after complaints Proactive health checks
Response Time Slow ticket queue Quick direct expert access
Custom Apps Standard platform only Full SPFx & flow coverage
Updates Extra charges per change Monthly hours for enhancements
Team Different agent every time Dedicated team familiar with you
MANAGED ENVIRONMENT DELIVERABLES

Featured Managed SharePoint Environments

Explore high-availability intranets, optimized tenants, and secure environments maintained with Dedicated SLA backing.

GLOBAL DELIVERY FOOTPRINT

Serving Enterprises Across Global Markets

Collaborating with organizations across the US, UK, UAE, Canada, Europe, Australia, and APAC with dedicated Microsoft 365 engineering teams.

United States

Dover DE (RMM TECH LLC), New York, California, Texas, Chicago

United Kingdom & Europe

London, Manchester, Edinburgh, Dublin, Amsterdam, Frankfurt

Dubai & UAE

Dubai Internet City, DIFC, Abu Dhabi, Sharjah, GCC

Saudi Arabia & GCC

Riyadh, Jeddah, Dammam, Doha, Kuwait City, Manama

Canada

Toronto, Vancouver, Montreal, Calgary, Ottawa

Australia & New Zealand

Sydney, Melbourne, Brisbane, Perth, Auckland

Singapore & Regional Hubs

Marina Bay, Raffles Place, Jurong, Global Hubs

Germany & DACH

Frankfurt, Munich, Berlin, Zurich, Vienna

India (Global CoE)

Coimbatore, Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Delhi NCR

FAQs

Frequently asked questions

Building a SharePoint intranet portal involves planning structure, designing pages, configuring permissions, and adding business components. RMM Technologies Pvt Ltd simplifies this using pre-built, plug-and-play intranet components (SharePoint Elegance) to quickly launch a fully functional portal.

SharePoint intranet development cost depends on customization, integrations, and features required. Using reusable components and SPFx solutions, we reduce development time and cost while delivering enterprise-level intranet portals.

Yes. RMM builds SharePoint intranet portals using drag‑and‑drop components and pre‑built web parts so HR, comms, and site owners can: Add, remove, or reorder sections on home and department pages; Choose from branded news feeds, announcement banners, and quick‑link blocks; Update layouts without touching code or breaking security.

Yes, our 'Rapid Deployment' model allows us to provision a fully functional SharePoint intranet baseline within 15 minutes. This setup includes pre-built modules for news, events, and document management, which can then be tailored to your specific branding.

Modern intranet solutions use reusable components like employee dashboards, news sections, quick links, and HR tools. RMM’s SharePoint Elegance offers drag-and-drop components that can be easily configured as per business needs.

Yes, basic intranet pages can be created without coding. However, for advanced features and branding, custom SPFx development and reusable components are required. We provide low-code + custom solutions for flexibility.

RMM configures multi-tier governance, role-based access control (RBAC), Microsoft Entra ID group security, automated Data Loss Prevention (DLP) policies, and Purview retention labels to maintain regulatory compliance.

RMM Technologies - Frequently Asked Questions about SharePoint and AI

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Keep Your SharePoint Environment Fast, Secure & Up-to-Date

Get proactive health monitoring, rapid issue resolution, and monthly continuous enhancements from dedicated Microsoft 365 specialists.

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+91-98803 20879
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