• Vimal Loganathan
• 14-May-2023

Case

A renowned - fortune 500 company known for its strong product line and service efficiency was using a third-party tool to communicate and report the status of their incidents, Maintenance status of their work internally to respective Business Units based out of different geographies. Diverse user base and time zone differences had thrown up many operational challenges to the company. The manifold challenges are,

• Accurate time conversion issue
• The precise message was not conveyed, delayed or interpreted in a proper way
• Increasing licensing cost for individual users

Challenges

• The right message need to be conveyed to the respective business heads without any complexities to the users
• Easy to use and time zone converter based on sender and receiver time
• Approval, Track and Audit mechanism that adds responsibility for the sender and receiver in taking on-time decisions

Technology

Microsoft SharePoint

Solution

RMM Technologies completely studied the complexities involved in the current methodology by conducting stakeholder interviews and reviewing older escalation issues; proposed a simple but effective solution based on - Microsoft SharePoint; that proves to be a real promising solution to the business.

Hassle-Free Communication Templates

RMM Technologies simplified the communication template; by customizing the fields such as Why/ What/ Who/ When and the customization resulted in improved reporting accuracy.

Time Zone Converter

Easy to view different Time zone converter helped the user to view the targeted country time zone and the user time with a simple click of a button.

Scheduler

The automatic scheduler helps the user to schedule alerts or information without much dependence on different resources.

Audit and Search tracking Mechanism

Our Audit tracking mechanism ensures that all emails from current/old can be retrieved with ease.

Approval

The incidence that is to be reported has to be approved based on hierarchies to avoid time delay and mitigate risk associated with it. Audit/ Approval and search proves to be a hallmark feature of this application.

Benefits

• Easy to use templates without much hassle resulted in operational efficiency
• Automatic report scheduler saves time and reduces dependency
• Audit tracking and easy search facility ensured that older documents can be retrieved on the fly
• Improved ROI in terms of - effective resource usage, reduced licensing cost, can avoid user training with respect to reporting of incidence and time zone difference